CASTING ASHES

helping you keep loved ones close

Terms & Conditions

We are Jill & Noel Brennan, a husband and wife partnership.

Here you will find important information about our product, service and terms of business.  

Our Product

We create cremation sculpture.  Our customised service means you can have a unique artisan piece for your home and garden that is unlike any other.  

Noel Brennan is the sculptor, creative director and founder of Casting Ashes®.  Casting cremation ash into sculpture was his idea.  But it is not possible to patent the idea of adding ashes to a mould, nor the process of using cremation ash in mixing cement.  We decided instead to register the name Casting Ashes® as a trademark at the commencement of business in order to gain provenance within the public domain.  The CA logo set into the base of each mould is our mark of authenticity.  This is how you can tell you have a unique Casting Ashes® sculpture.  

Design

Definition

Our product can fall into the following categories:

 

Casting Ashes® Sculpture

Casting Ashes® Cremation Sculpture

Bespoke Commission

 

A Casting Ashes® Sculpture is created by pouring concrete into a mould.  We generally use Portland cement or white cement and crushed granite dust sourced from a Maen Karne quarry at Fraddon, north Cornwall, just a few miles from our workshop.  Before a mould is cast different pigments, polymers and aggregates can be added to create variations of effect with regard to colour, pattern and texture.  

 

A Casting Ashes® Cremation Sculpture is produced in the same way as a Casting Ashes® sculpture, with the exception that a small amount of human or animal cremation ashes are added during the pouring process.

 

A Bespoke Commission can be for either a Casting Ashes® sculpture or a Casting Ashes® Memory Stone.  The customer requests an original design which can be created upon a concept discussed or a photograph provided.  Once specifications have been agreed usual terms and conditions apply.  The original cast will be retained by Casting Ashes® for future reference only.  It will not be re-used by the sculptor except by instruction of the client.

Care of Ashes

When you order a Casting Ashes® Cremation Sculpture and decide to send the ashes of your loved one to us, you are trusting us to look after them and treat them with respect.  

 

We can assure you of the following:

 

*  The ashes will be stored in our locked premises and will not leave the Casting Ashes workshop.

* They are kept in a sealed bag within a container, and marked clearly with the name of the deceased, the order date and number and customer name.

* Each sculpture is mixed and cast individually in a dedicated space set aside from other orders.

* Once removed from the mould it is handled respectfully and placed in our showroom where it will continue to dry out until it is ready for dispatch.

* Once the cremation sculpture is packaged and leaves our workshop our duty of care for the cremains ends.

Quality, Value & Authenticity

Each Casting Ashes® design is limited to a run of one hundred.  This means that for each design, after a hundred sculptures have been moulded the cast is discontinued and archived.  Every sculpture you buy from Casting Ashes® has been produced by the sculptor at every stage of the process.

 

As a customer you have the choice to purchase something as seen in our shop or online gallery, or indeed to order according to your own choice of specifications within a range.  An advantage of casting moulds individually is that pigments and aggregates can be combined to varying ratios producing different effects.  Either way, every piece will emerge from the mould with unique markings. This is what characterises the beauty and authenticity of an artisan piece of sculpture and sets it apart from its production line counterpart.

 

Ordering and Process

Upon receipt of your order we will send you confirmation by email, detailing the product and custom specifications.  We will also give you an idea of the date your order will be ready.  This is a guide only.  We will keep you informed of any changes during the process.

 

Once cast, the mould must be left to set for a minimum of five days.  The addition of aggregate acts as a binding agent and speeds up the process to some extent, but we prefer to allow a week from start to finish before completing an order.

 

As soon as your order is complete we will take a photograph and send it to you by email, confirming your choice of collection or delivery.  If your order is to be delivered we will confirm the weight, postage charge and terms of transit.

Payment

Payment is due upon completion of your order.  Cash, Paypal, or all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of the Casting Ashes® until paid for in full. Or you can pay in person when you visit our shop to collect.  Delivery is made upon receipt of payment.

Collection

Where possible we encourage you to collect the order yourself as we prefer to meet you and hand over the sculpture in person.  We are located a few miles from the coast of north Cornwall and there are many places of outstanding beauty to visit close by as part of your trip.  If you are unable to do this delivery options are available.

Delivery

 

* Casting Ashes® Sculptures  We are happy to arrange courier delivery of our regular sculptures.  Charges will vary according to weight, and this will be made clear at the point of order.  Accidental damage during transit can be dealt with in the usual way and reimbursement made in the form of a repeat order or refund.  

* Casting Ashes® Cremation Sculptures Since a Memory Stone will contain the ashes of your loved one they have personal value and are irreplaceable.  In order to avoid disappointment we would prefer not to use a courier and risk damage outside our control.  Collection in person is our preferred option.  If this is not possible you can ask us to arrange transit at your own risk.  We will do so, packaging carefully and labelling appropriately in an attempt to minimise risk.

Damages

We cannot be held liable should damage occur in transit once it has left our workshop. In order to avoid this happening we package thoroughly and carefully , labelling as fragile in an attempt to minimise risk. If damage occurs despite this we will do our best to sympathetically repair the cremation sculpture.  Needless to say the process involved in creating a Casting Ashes® Cremation Sculpture is irreversible (we are unable to start from scratch and recast it) and we can make no guarantees regarding the aesthetic appearance of the final repaired product.

Returns and Refund Policy

We hope that you will fall in love with your Casting Ashes® sculpture once you see it and touch it.  If for any reason you don’t, and wish to return it, you may do so and receive a full refund if you contact us within 14 days of delivery.  We do ask, however, that you cover the return shipping cost.  

 

A Casting Ashes® cremation sculpture containing human or animal ashes is non-returnable and non-refundable.

Cancellation Policy

A minimum of 24 hours notice of cancellation is required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.

 

Termination of Agreements and Refunds Policy

 

With regard to bespoke commissions, both the client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway.  Any monies that have been paid to us which constitute payment in respect of the provision of unused services shall be refunded.

Artistic Collaboration

We welcome opportunities to be inspired and challenged through working collaboratively with other artists.  If you have an interesting concept in mind please speak to us about it.  

 

Typically a collaborative piece is jointly owned by both parties involved until the work is sold or gifted.  However, should the art piece contain cremation ashes we would need to regard this as a commission rather than a collaboration.  This relates to our Care of Ashes policy, since once the piece leaves our workshop we cannot fulfil a duty of care to cremains.  Our role would be as a service provider and you would own the piece outright upon payment.

 

 

Copyright Casting Ashes 2018